"We were driving around looking for dinner so I used OpenTable to book a reservation for 6 people for dinner. The reservation was made for a table 15 minutes from that moment (clicked at 6:45pm for reservation 7pm). Perfect... that 's the power of OpenTable. We got to the restaurant, kids in tow, and the hostess saw the reservation on their system, but then told me that I 'm not allowed to do that. I was told that I can 't book a table 15 minutes before the reservation. I pointed out that OpenTable actually allows just that... which brought me to your restaurant in the first place. When I asked what the problem was, I was told that it isn 't fair because people are waiting for tables already. I simply said that they should then update their open reservations so OpenTable doesn 't offer me a table, but the hostess told me that OpenTable doesn 't work that way and doesn 't allow them to do that. Uhm… yes it does, that 's exactly the purpose: to connect people to open reservations. I asked her is we should just wait or should we leave... she actually told me that we were better off leaving. Wow. At that point, I said fine, turned to the family and said we need to go elsewhere, but then I asked the hostess to bring out the manager so I can at least explain the frustrating experience. The manager tried telling me the same story about OpenTable, but he at least told us to stay as he would get a table very soon, which he did. Still a very frustrating experience with people whom are clearly not trained in OpenTable operation. The interaction ruined my mood for the family dinner, so hope that it doesn 't happen to others. I 'll avoid the restaurant now."
