"I ordered a small Chicago classic with sausage and mushrooms for pickup. When I arrived to pick it up, the cashier said that he cannot find my order. Than a woman, who was working, overheard me when I showed the cashier my recent call list on my iPhone. She said she was from the Highland Park store and that the order was accidentally placed there. I then told her I am not driving to Highland Park. She said I don’t have to and that if I would wait 30 minutes, they will give me one for free. That was satisfactory for me so I agreed. When an employee brought me the pizza, I noticed that it was large, not the small one I ordered. I was really overwhelmed and I have to say that Lou Malnati’s really is generous in rectifying a mistake!"