"This business has good food and a decent atmosphere, however the customer service negates everything. Employee's pay more attention to each others jokes and banter than they do to what they are actually doing, this of course results in the obvious, incorrect orders! My order was over $110 and I live over 20 miles from this store so made sure to mention over 6 times to three different employee's that I would like the order inventoried to make sure they gave me everything I ordered because I live so far away. Yet still, of course my order was missing items including my sons. I feel empathy for the owner of this franchise, the potential employee pool in the city his business is located is absent of any kind of applicant that actually gives a s$ #t about doing a good job or even paying attention to make sure a simple task of reading back the order and checking the bags to see if they match! This was the first bad experience we have had here but it was also our first mobile order for pickup, at least if we dine in the restaurant we can watch them make our food ensuring it's what we ordered. Also, when I called the store back to explain that even though I had spoke to three different employee's to make sire they checked the order accuracy, she was so casual with her response and lack luster unsincere appology tjat I makes me believe this kind of mostake is common place and acceptabke in their minds. Owner, I understand if all you can hire is high school kids and early 20 something young adults that are more focused on their social life or their social media accounts than providing what you pay them to provide, that you at the very least have a leader that is compitent and has a grasp of what his team is doing."
