"I love local coffee shops and Mill Mountain always has an interesting and diverse selection of food, coffees, teas, and handmade drinks. I've always had good experiences here except when placing a large order for pick-up.I was a graduate student at Virginia Tech and placed an order for group servings of coffee and cider for the day I was defending my thesis. As most know, this is an incredibly stressful time and I purposefully called 2 weeks in advance to place this order. I called twice to check in because I was anxious for this to be right. The day of picking up my 8:30 AM order, I was told it was not ready and it was marked for 12 PM pick-up even though two people on the phone confirmed the 8:30 AM time.I was lucky my husband was able to stay and get the order while I went on campus to prepare for my defense. The employees were apologetic and quickly worked to get it ready, but none of my atendees were able to get refreshments prior to my defense and my husband arrived 15 minutes after I started my presentation.After talking to other graduate students, this is not a one-time incident. This is a warning to those who may place a large order to allow for extra time as your order may not be ready when you want it."
