Cajun Chicken Cheddar Sandwich
Earls Kitchen + Bar - Fir Street - Vancouver

Earls Kitchen + Bar - Fir Street - Vancouver

1601 Broadway W Vancouver, BC V6J 1W9, V6J1W9, United States

Bars • Canadian • American • International


"I have been a long time customer of Earls Broadway and Fir I need to share my latest and unfortunately last experience with them . From the beginning we were offered a table on the patio we asked about the patio heaters..... we were told that the heaters would not be turned on til later in the evening .. We saw another empty table in the atrium and asked if we could have it .. The hostess said yes . We were so happy .. We moved to the Atrium Table and then the hostess came to us and said she apologized.. We could not have this table as it was Covid regulations.. we were 5 ppl. We asked to speak to the manager as we are very versed in all regulations.. The manager came over and said it was no problem .. we were permitted to stay there .. It was a Tuesday .. We love the 50% off wine bottles on Tuesdays and were excited to order a special wine .. Our original server amazing was going off shift so we settled up our bill with her .. She said another server was taking over and and we could take our time and enjoy the evening .. We continued ordering food and drinks .. Then ... all of a sudden the new server comes over and says There is a 2 hr seating window and you guys have been here much longer ... It’s not me .. but my manager asked me to tell you .. We have a wait list for tables .. We look and directly beside us is the empty table they offered us to begin with .. So we knew there was not a wait list . We asked to speak to the manager once again .. It was the night manager now .. She said we were right .. There was no wait list . she was sorry for any misunderstanding and we were allowed to stay .. At this point our table had spent over 600$ Not that the amount is the issue . The issue is that we were Extremely conscious of the new regulations and how it’s taken a toll on restaurants Also that we are out supporting the economy and community . It’s extremely unfortunate the management team is sending mixed messages to their team and therefore creating unpleasant guest experiences ."

Earls Kitchen + Bar - Port Coquitlam

Earls Kitchen + Bar - Port Coquitlam

5100-2850 Shaughnessy St Port Coquitlam, BC V3C 6K5, V3C3L5, Port Allen, United States

Bars • Canadian • Gluten Free • International


"We decided to have dinner after a long drive home. We had been on the road for 8.5 hours. 650 kms later. Home at last. We like to have a nice dinner after a holiday. Earls is our usual choice as it is close to...home. We arrived at 8:30 pm. Lots of room. Seated quickly. Pleasant service. Young lady took our order. When ordering my glass of wine I requested it be served in a small carafe. I made this very apparent so the glass would not be too full. When the wine came (someone else brought it) it was in a glass and no carafe and quite full. I asked her to return it and serve with a small carafe. It came back in a small carafe and a glass of wine. The glass had obviously just been poured into the carafe which I figured would happen but no attempt at making sure it was clean had happened. It was dripping down the sides and covered the foot of the glass. It was a good thing that I noticed as I had a white shirt on and would not have been impressed if it had dripped all over it. I cleaned my glass with my napkin and politely laid it on the table. Said server came by 3 times and it was never addressed. Manager even walked by 2 times. Now I know this is not a high end fancy restaurant. But I am sure this is something that would be in their training at the lowest level. I am usually FAIRLY pleased with Earls but I gotta say kinda missed the mark on the wine service. But food was good and I am so happy that the new furniture is better and comfortable. All in all I will come back but I do wish that the training went into the service and not how to show off the girls figures with the lowest black tank tops ever. Earn the tips don’t wear them."