"Writing this review as I just left. First, the food is exceptional in its taste, this review is intended to reflect a likely fluke experience. Just moved tot he neighborhood and looked up nearby spots. Came across Pie Tap and saw the amazing reviews and came at 3:50 pm. The place was virtually empty, just me and three others, during a weekday. Within 6 minutes I ordered the hot honey chicken sandwich and an aperol. The aperol came within a minute, but the sandwich came nearly 57 minutes later. I asked the server on a couple occasions if he could check on my order. He came back on the first ask and said the printer in the kitchen ran out of paper, so they never received the order. Yet, after asking him about my order he went to the computer screen and spent a couple minutes on it then rushed to the open kitchen….so I’m guessing he forgot. Even after putting it in late, I had to check on it twice more. It wasn’t until a manager finally asked me if I needed anything that I hangrily said “my food”. For me, the reason I am compelled to write this review is that I sat in Pie Tap for 1.45 hrs, had two drinks, and a very delayed sandwich, and despite the entire staff recognizing they flubbed my order, didn’t even offer a discount. Would I go back, perhaps. But that was ridiculous. I worked in management at a restaurant for several years, and if you want to show your apology for creating bad service, you should comp or discount the check….not just repeatedly apologize for something that was well within your control. This review is a reflection of my venting after being disregarded as a patron. Pie Tap, I’d advise you talk to your team about caring more."
