"I have been here multiple times, namely beacuse I used to love it. This spot was my first introduction to Cinnaholic, and have tried other stores which didn 't compare. It 's usually my dessert treat when I 'm in Berkeley as it used to be fantastic! All of that to say, something has changed. Not sure whether there are new owners? The inside appears like covid just now hit and they are trying to figure things out... disorganized and not welcoming. It didn 't even smell like cinnamon rolls inside, when the smell used to be irresistible. The staff ignored any customer, as there is a kiosk to order from (maybe it 's been this way but I haven 't been here in a while! so don 't ecpect to get your questions answered. Staff were coming and going in/out the door without acknowledging customers. The kiosk says you will get a text when your order is ready and you have to wait outside. My texts never came. Waited waited, watched people before me and after me get their order so I went in to ask had to stand there for a while, saying excuse me multiple times... and staff all but rolled their eyes at me as if i had done something wrong and acted as if my presence was an inconvenience to them. And of course my order was done long ago. The staff told me if you want to complain, complain to snackpass (and pointing to the kiosk machine and was further dismissive saying they don 't have anything to do with that system. All of my texts came as i walked out of the store. So here are my suggestions: Custumer service training for staff at least greet people when they walk in and ask whether they have questions. Smile. I 'm guessing in this day and age there is an indication to staff fulfilling orders as to whether the order came from within the store or from some mobile app. If they know people are outside waiting (since they ordered at the store , hande those differently, maybe even walk out and call our names? Staff were already walking in/out... fast food restaurants are better at this. If owners choose to use a kiosk for all in person orders, this is a choice. Thus, take responsibility, act like you care when there are glitches. All of this to say my roll wasn 't the same either. It didn 't have the same flavor as before (and no I 've never had covid, so my tastebuds are still in tact Plus it wasn 't even warm anymore. I am really bummed. I hope there is improvement or I don 't know this establishment will survive."
