"Visiting Boston always reminds me of the kindness that seems to be lacking in Ohio. Even though the restaurant was bustling, our waitress Jess, who was handling the entire place on her own, did an amazing job attending to our group and the other 15 tables. I've seen a lot of negative reviews about her, but I urge everyone to recognize how challenging it is to work in such conditions with minimal support. It felt like Jess was truly out there on her own. Thank you, Jess, for being there for all of us!"