"I work for a nearby restaurant, so for our lunch break myself, our managers, and several other employees got a rather large online to-go order costing about $67 on 5/30. One of the managers had put it on her debit card. Prior to ordering, we had checked to confirm it was open as well as the city center plaza was open and it was. Once I arrived to pick up the food it was all closed up and no signs posted, yet the website listed open and the online ordering was up and running and had already processed the payment. So $67 and no food. We called the local restaurant just to see if anyone would pick up and obviously no one did. So we immediately called the corporate number and they took down all her information, but had advised her to call the store on the following business day since they are unable to process a refund there. Today (6/1) rolls around she calls the store to be greeted by a bratty teenage girl and an even worse manager who told the girl to tell her that he was not in yet and that it was not possible to process a refund or to temporarily shut down online ordering, but she could make the food for us now. We work at restaurant, we know damn well that is a lie. 4 calls later and still nothing. I highly recommend never placing an online order because this business isn’t ever open according to their hours but will gladly accept your order and payment when no one is even there."
