"not a good culinary experience in any case. the only reason why I would give this place even 2 stars for our “fine dining room” experience is because our server michele was wonderful and the desserts were very good. we arrived early and had checked early, and they had said it would have been a few minutes, 20 minutes later our reservation time came and then no text after we had waited for an extended 15 minutes after our scheduled reservation time. after going and mentioning they had not given us a reason why, then we sat up on the balcony from which we were receptive until we had waited 20 minutes. we then had to get up to tell the hostess that we were not even greeted or even given by a hostessin/hotsin water/bread. the host/hostess gave no reason why others say: "oh their server may not have seen them" when we returned outside our seats, our server michele came by and she was very apologetic and had let us know that nobody made them aware that we were even there. for a fine dining room with higher trips the customer service was extremely lacking and eating was bland, meals were also small, especially in comparison to how large the desserts were. I think, above all, I am very disappointed and annoyed that no one (manager/head boss/hossins) has come to apologize or try to correct their mistakes by perhaps desserting or compposing our drinks. we will definitely not be back or recommend this facility. very excited for our night from fine eating on holiday that this was our experience. we understand that the world is short-occupied, but it lacked communication and accountability for such a high-priced/valued facility. this could have been easily avoided or at least put on."
