"Good and Bad things about Dream Nashville!!!GOODAll the staff were wonderful from the valets, front desk, coffee shop and the restaurant.Drinks in the bar delicious.Rooms were very niceBADStayed three nights….our room was never cleaned despite hanging the sign on the door to be cleaned each day.Ordered room service coffee and it was cold.There was chunks of hard pretzels on our floor right off the elevator for the three nights we were there. It was never cleaned up.My husband tried to have desserts, champagne and beer delivered to our room for the birthday girl we were celebrating and it took him 5 phone calls and multiple emails over two days both with the Hyatt company and the Dream front desk for us to get them delivered to our room. This was after they lied to him and said we had a Do Not Disturb sign on our room so they wouldn’t deliver it. It took him texting me to ask therefore ruining his surprise to us) that he wanted to have something delivered to the room but the sign was on. I told him no it wasn’t, so the front desk person went up to check and confirmed that the sign wasn’t on the door.Though the rooms are nice, they are small and lack amenities. I have stayed at many hotels in downtown Nashville and this was definitely not worth the price overall compared to other hotels.We still had a wonderful time because the trip was all about friendship so we definitely made the most of it."
