"I ordered from the Portillo 's Favorite Five combo menu at the Springfield Illinois Portillo 's, which clearly states with small fries and drink on it. The price of the combo add ons are on it too. I ordered a #5 with peppers made it large. When I paid for my order, the manager rung up the combo plus charged full price for the fries large drink, which were included with the comb. I was unaware until I looked at the receipt while I walked to the pickup line. I immediately went back to the order line and informed the cashier/manager that the charges were incorrect. He told me that the meals are keyed in a la carte like the Chicago based company does because that 's how they do it. I told him if that was the case, he needed to cover or cross out the prices on the menu board because it 's deceiving is false advertising. Even if paiding for everything individually, it still wouldn 't cost $19 with adding peppers and making it large. After looking closer at the receipt, I discovered that I was charged for the higher priced #1 combo but received the #5 combo ordered. That 's baffling. I 'm in shock that one of my favorite places to eat ripped me off, deceived me and lied to me. I 'm also wondering, how many other customers have been overcharged/ripped off besides me at this restaurant. Being a reasonable person, I called, filled out the survey on the receipt and filled out the online form that is on the Portillo 's website and left my information at each of these to be contacted to discuss this situation but it 's been a week now and no response. I guess no one is interested in the illegal bad practices that this manager and/or site is doing to the public. My advise is to avoid the Springfield Illinois restaurant unless you want to be robbed blind of your hard earned money. Especially with today 's economics, every penny counts."
