"Usually my-to Dunkin in the area, until this morning I was berated by two of the women preparing my mobile order. Understandably it was a drive-thru mobile order, and I get that they were busy, but I came inside after waiting in the drive thru for 30 minutes, and I could literally see my order u0026 just nicely asked one of the girls if she could hand it to me. Only for the girl to cuss me out, go back to the prep area where she and another woman berated me from behind the scenes very loudly. And of course, they didn’t yell at me to my face, they yelled it loud enough for me and everyone else to hear their disdain for my coming inside, f-bombs and all. I yelled back that maybe they should sit in line “like everyone else” if i”the like really isn’t that bad. Highly unprofessional. And when I did finally see the pair again, they looked about as miserable as you’d expect. Didn’t say a word to me when handing me my order which had been ready for over 15 minutes. I hate giving 1 star reviews and I usually won’t, but the experience is as that bad: normally the crew during the daytime is extremely nice, so I feel bad leaving this. I get that the food industry can be hard and thankless: you can be overworked u0026 underpaid, and I always make a point to treat service workers with the utmost respect, but treating patrons this way should be unacceptable."
