"We arrived at 6:30 for our reservation only to be told that all reservations had been cancelled because the jazz show that evening was a ticketed event and sold out. Despite them claiming to have called everyone earlier that day to notify them of the cancellation, I did not receive a call. They explained that they couldn't reach me because they didn't have my number, even though it was saved in my Open Table account. Instead of offering alternative accommodations, they simply suggested we try to find a table in the lounge. While I don't mind a ticketed jazz show, it would have been more appropriate to disable reservations for that evening. Furthermore, waiting until the day of the reservation to inform guests of the cancellation is unacceptable. I had booked my reservation two months in advance, giving them ample time to inform me and allow me to make alternative plans. Instead, I had to scramble to find a new place to eat on a Saturday night. While I understand the challenges of running a restaurant with a jazz club, this situation was handled poorly."
