"We have been eating at Kyoto's for quite some time. Even during Covid, we consistently picked up food from here. The quality of the food has most definitely declined over the years but we never got sick and still enjoyed it so kept ordering because they were local to us. Last week, we had a spectrum magazine coupon that we wanted to use. It was the online printed version (which Spectrum told us we could use) but Kyoto's wouldn't accept it. Being from the same town, we offered to go home and get the printed version from the actual Spectrum magazine but no, that still wasn't going to be accepted. Our order was almost $70, coupon was for $10 off. We thought for sure when we spoke to Nina, the owner, she would resolve for us the next day. But she didn't. Not only that but she had, the woman (who works the front of the restaurant) who gave us the hard time, in her ear in the background. SO UNPROFESSIONAL. So she 100% lost us as customers. I guess she must be doing SO WELL, that she doesn't need us. I mean, the other reviews here state that pretty clearly...not. So bye bye Kyoto and we can't wait to see you close your doors when the new Japanese restaurant moves into town in just a few months! If there is one thing I will never tolerate, it's poor customer service! Ever. Anyone who is looking for the coupons, you can find multiple copies of the Spectrum magazine at both AAA and Harrows, both near the Walmart plaza. I hope you all use them if you're going there anyway! She doesn't deserve people's business and to think of how many people we recommended to go there! How many times I stuck up for her! Both online and in person! However, those same people will now NOT be frequenting her restaurant. Sucks when you screw with long time customers over $10, who also happen to live in town. Byeeeee bye Kyotos! Oh and PS...nobody likes brown, crusty old wasabi...in case you didn't know!"
Chicken Katsu Bento
