"I have to admit that when my husband and I started eating at this restaurant we LOVED it. We visited at least twice a month for about 2 years. I even took business clients to lunch here on several occasions. The food and service was always good. Then about a month ago we received the most disgusting plate of sushi I have ever tasted and we have encountered a lot of bad sushi in Phoenix. The seaweed was so chewy we had to pull it out of our mouths...it felt like it was going to go down in one long, slimy string and gag us. We tried and tried to eat it but after 3 bites...we decided it was just too wrong to choke $50.00 worth of sushi down and not say anything. The waitress asked us if we were okay and we explained why we had not eaten our meal. She asked if we wanted to take it home and we both agreed neither of us wanted to taste it again and asked for the manager. The waitress took our food away before she sent the manager over. The first thing the manager said was that she had tasted the seaweed and found nothing wrong with it! She also said we were the only ones to have complained that day and that there was nothing she could do for us. She gave us our bill and obviously was not going to offer any consolation. I rarely complain about my food at any restaurant but this sushi was intolerable. I've never heard of a manager just telling you that she disagreed with you and handing you the bill. She didn't even offer to make us another dish. I wonder if it would be the same if they served you stinky sashimi or moldy oranges. We both left there so sad that we would no longer be able to visit one of our favorite restaurants...we can't afford to gamble on getting a bad meal, paying $50 for it, and still going home hungry. Sad, sad, sad that what was probably $20.00 worth of food to them was not worth saving our frequent business. I have been to other Sakana restaurants in the valley and may go to them again but will NEVER visit this location again."
