"PF Chang is clearly not using OpenTable correctly. We made a reservation for 6:45, an open spot according to OpenTable. When we arrived, we were early, 6:40. We checked in and the host said it would be ready closer to 6:45, but they had checked us in. We returned at 6:45 and a second host told us they were preparing the table. At 6:47 or so, the general manager came out and told us that we would have to wait for 30 minutes or so to be seated. As a result, we left."