Chilli Prawns
Top Oak Pub Essex Venue Hire Stapleford Abbotts

Top Oak Pub Essex Venue Hire Stapleford Abbotts

Oak Hill Rd, Stapleford, Romford RM4 1JL, United Kingdom, Essex, United States

Pub • Fish • Meat • Steak


"*They don 't serve vegan roasts* I was visiting the local country park one day and this place looked like somewhere nice to get a Sunday roast after. Their website doesn 't have the Sunday menu on it, so I called to firstly check that they served them, and that they served a vegan roast (one of the party is vegan). I was told yes, they serve roasts and have a vegan option great, I booked a table. We ordered a first round of drinks then ordered (3 x meat roasts and one of the vegetarian roasts without the Yorkshire pudding to make it vegan (the waitress said that was the option available, which was great). The waitress returned 5 minutes later and informed us that they aren 't able to serve a vegan roast as the veg is cooked in butter and the gravy has meat juice . We wern 't best pleased as I the told her that I had called in the week specifically to make sure they can make a vegan roast (which isn 't exactly difficult to make). I asked to speak to the manager and again described why we were frustrated that we couldn 't order what we were told we could. She went away to the kitchen back came back with the same response. She said they have alternate vegan options, or (reluctantly) if we really wanted the roast, it would be at least 45 minutes (and got the sense that the chef didn 't want to make it). We decided to go elsewhere as we felt really let down by the poor service. The manger proportioned blame on one of the younger members of staff when I called getting mixed up I tell them one thing and it goes out the other ear . The thing was, the manager sounded very much the same person as I had spoken to on the phone.... We were given our round of drinks free of charge, so that was some saving grace. But ultimately this was a really poor experience."