"Enough is enough employees. You can not continue to bs customers. Own your mistakes. Today, I was handed a latte, and I immediately knew it was less than half filled because it felt so light. Instead of apologizing or simply remaking it, they felt compelled to blame me. I ordered ahead, and because I was 8 minutes late getting there, they said, “Because you took so long, it settled.” I can't begin to tell you how absolutely ridiculous that excuse is. Please explain how the latte increased in … – show"
