"I was in one day last week for lunch with my friend. I frequently visit this restaurant at least once a week when I am up from Cincinnati visiting and I ALWAYS enjoy McAlister's, but this experience was very different. There was an incident between one of the managers (a younger Mexican girl who came out from the kitchen) and one of the normal ladies that works in the dining room. This lady working the dining room, I do not know her name, but she is usually there when we come for lunch and ALWAYS does an excellent job. She seems to really care about what she does and the customers. So, what really bothered me was she kept asking the manager to just let her go(as it seemed her shift was over all her stuff was done) BUT the manager really kept on looking to escalate the situation by badgering her. The older lady/dining room lady(whom I always love) finally burst into tears and ran into the kitchen. in my opinion, this is not something a manager should do; they should always support their staff and try not to escalate the situation. So unfortunately, as much as I love this restaurant, the management situation I just experienced was very dissatisfying. As a frequent customer, I don't enjoy seeing hardworking employees get treated in that manner when, in my opinion, she was not doing anything wrong she was just trying to go home for the day. I might continue to come in, but I would appreciate if something could be done in regards to the way the manager approaches the staff, especially in front of employees."
