"This was our third time and the other two times have been good. This time ended a fiasco. We were a party of 8 with early reservations on Christmas Eve. We were seated on time at 4:15 and the restaurant only had about 5-7 table occupied. Our bar order appeared to take a long time but we ultimately received it. Several ordered appetizers and that was when we noticed several were missing silverware. We placed our entree orders and that took forever. When they were delivered, my plate was very hot however my Brussels sprouts were cold but I said nothing. Another in our party said that all of his food was cold and the waitress took it back...unfortunately it was not redelivered until absolutely everyone else was finished eating...very awkward situation for all. Finally he asked for a takeout box. The manager ultimately came over and comp’d the meal but for an upscale restaurant a take out box is not what he had in mind for Christmas Eve celebration. To make matters worse, when the bills arrived two couples were totally mixed up with charges. We knew each other and in the essence of time we thought we would just settle the differences n cash between us but the waitress insisted in doing it all over again. Now the time has grown to 7:00, everyone is flustered and you guessed it, even the redone tickets were still wrong. Mealtime ended up being almost 3 hours of total frustration. Restaurant definitely is having a problem with both the wait staff, the kitchen and the bar. Not anywhere interested in returning until we hear things have improved! It’s a shame as it started off nicely."
