"I frequent both locations quite often , order the same bowl everytime. Your midtown location has customer service down but just about every time I go to your south location, I’m met with awful customer service and it appears other customers feel the same, which I’ve yet to see a response to. I called your south location three times today to hopefully place a pickup order and it just rang. Finally I called midtown and asked if the south location was open today, to which she told me your employees are instructed to prioritize in house customers first before answering the phone. Okay, reasonable. I call a fourth time, and finally get through to place my order. They let me know it’ll be ready in 7 minutes, I get there, I’m the ONLY customer, and there are three girls sitting down in the back not working, but gossiping. One girl comes out and rings me up, once I pay she immediately goes back into the kitchen area and continues chatting, beginning with “anyways”, as if I’m an inconvenience to her story telling. I had to use the restroom before I left so I went back to use it, and upon exiting I got an ear full of curse words. All I’m saying is, 1. They didn’t appear to be slammed, I’m sure one of your three employees could have answered my call the first time, and 2. Please make sure your employees are properly trained on customer service. Had I had my children with me I would’ve said something. I first called at 10:48am, if you’d like to do your own due diligence to see if they really did have customers or were prioritizing their conversation over working. I will not support a business that does not take pride in their customer service experience."
