"We have been here many times with family and have always had a great experience. Yesterday we were going out with a large party of friends. We were originally a party of 10, but one couple had a sick member. We made reservations two weeks ahead, and We had called ahead to adjust our reservation size with no issues, and were 15 minutes early for our 6:30 pm reservation time. When we got to the front desk, the lady at reception was ignoring guests arriving and spent a good 5-10 minutes answering the phone and making other reservations. She couldn't find my reservation; we finally worked it out, She said it was only under my first name. And said that was all they had. But I remember giving my full name and phone number every time I called. We were seated on time in the room next to the bar. A larger party was also in the room already. Things went downhill quick. We shared one waitress with the other party in the room. She took forever to bring us water; much less take our drink and appetizer order. We watched the other table get their appetizers, salads, drinks, and food delivered long before our appetizers and drinks arrive. Our appetizers, firecracker shrimp and a cheese dip were very cold when they arrived. The drinks took longer to come and we had to beg and remind our water and sodas to get filled. Salads and soup were not too long in coming, but we found a pitcher of water she left next to the bar after refilling the other table to refresh our own water. Soda refills were not happening until the party next to us left. Entrees finally arrived after being there for almost 1 1/4 hours and all of them were lukewarm at best. We continued to struggle with getting soda and water refills. It was good to see friends, we stayed until almost 9 pm, but the service was a real problem. I usually tip much more than I did, but for the service given, I tipped more than was warranted. I am not going to do this again."
