"Online ordered, paid, and went to pick up at 0745. The boy in the store told me and a door-sh driver tried to pick up their order that the store was closed because he wasn't planning to work until 9. We explained that our orders were already paid. He said he would still not give us our orders and said that I would have to contact the customer service for a refund. I explained there was no way for me to check that I didn't pick up my order when the store was to close nine. I asked him if the managers had contact details so I could make sure that the problem was dealt with. He said he would go and get the door locked, and continued to close his to the 10 minutes. When the van and I both knocked on the door again, he looked at us and said: we are closed?? I asked him again if the managers have contact details, and he rang out and said: We are closed? Then he and his friend, who were both at the same time in the store, started laughing at me when I asked him for his name and title and told him I would talk to the company office and his manager. Absolutely terrible experience at this point. I'll go with a manager tomorrow morning."
