"We hosted our son's rehearsal dinner at The Phoenix in the President's Room in January 2023. Entering the front doors you will walk up a beautiful marble staircase and note authentic Tiffany glass windows. The ambiance in the President's Room with its 20-foot ceilings is elegant, resembling a different era decades ago. Although we only had about 28 attendees with 4 large tables, many more tables could easily be set without any crowding. With our event being in January, the fireplace was lit, providing a beautiful backdrop to the room. They provided a TV for us to show a looping slideshow of the bride and groom. Connected to the President's Room is a spacious bar, where appetizers were displayed during the cocktail hour and desserts served after dinner. Large paintings adorn the walls in both rooms, and bookcases frame the wall across from the fireplace. With the President's Room located on the corner of the building, large windows on two walls provide a view of the city streets below as well as some natural lighting. The room is old glamour and elegant.Lilly, the Assistant General Manager, exceeded our expectations in every way. Throughout the entire planning process and the evening of the event, Lilly provided exceptional service. Every email and phone call was returned in a timely manner. She offered many ideas and suggestions that we incorporated in our evening. The flexibility offered to us in choosing the menu gave us many options that most venues wouldn't allow without significant upcharges. Lilly was extremely flexible with not only the menu, but with every option provided to us related to the number of hours we could use the room, how long to keep the bar open, and whether to utilize the side entrance. There wasn't one decision to be made that Lilly didn't offer options and flexibility!The evening/dinner was perfect in every aspect. The service was incredible and Lilly was present throughout to ensure things ran smoothly. The food was delicious... we chose a dinner buffet with braised beef short ribs and grilled chicken. The grilled chicken was very good but the braised beef short ribs were incredible! The Phoenix Salad was especially delicious with many guests complimenting it. We had some guests with dietary restrictions, including severe food allergies. Lilly was very meticulous to make sure all guests were well taken care of. We brought in our own desserts including a groom's cake. Again the flexibility to do so was appreciated. All the food was delicious, and many guests told us how much they enjoyed the dinner and the venue.The whole experience was incredible from beginning to end, largely due to the professionalism and service provided by Lilly. With the wedding reception at the Cincinnati Art Museum the next day, The Phoenix provided a very complementary experience for our rehearsal dinner. We had looked at many venues prior to choosing The Phoenix. Nothing compared to what The Phoenix offered in terms of service, professionalism, food and ambiance. Thanks Lilly!"
