"I liked my food. I went with family. My sister had a bad experience. Her chicken was good and then she took a bite that was cold and slimy. The manager came out and offered to give her something else. She said no. He said, he could make it to go for her. So, she said okay she'd take quesadillas. When we got the bill, they did remove the cost of the meal with the bad chicken, but charged her for the quesadillas they offered to make her to go. Now this may be somewhat acceptable, but I have managed a restaurant before and even if a person has never worked in customer service, I think we can all agree that it would have been best practice and more hospitable to not have charged her for her replacement. Yes she's getting food, but he basically insisted on her taking something to go, and then charged her for it. I wasn't never taught to handle a situation that way. We went to the movies right after, so it sat in a cold car the entire time as well as her drive back home from Corning. "
