"Looking at the reviews, it looks like the one stars reviews are coming from people who just give a lot of one star reviews for multiple businesses. All employees I have crossed paths with are very kind, clean, and attentive. Sometimes there are busy moments, it depends on when you come in. You just need to enjoy the moment and the music and be PATIENT. We're all humans. The food is fantastic. My personal favorites are the turkey pesto delight, cheeseburger pizza, verdura flatbread, salmon salad, and calzones with creamy pesto sauce, mushrooms, bacon, artichokes and chicken. Sometimes it's a hit and miss with the amount of sauce and cheese that's put on it, but I like that it's not as dry as other places that have calzones. They provide a great amount of sauce and cheese to give flavor. Also, if there's ever anything wrong with your food, say something! They will fix it up!"