"I had to wait for a while but it was worth it. If you 're going to order pickup, be ready to wait for about 10 minutes later than your ordering service says. I ordered through a service called Ritual which is one of those food ordering apps. I also saw that they accept a variety of other food ordering apps. When I walked in, I saw that there were about seven other people waiting and the employees were all scrambling to make stuff. I had to wait about five more minutes than predicted but the person in charge gave me a free drink for the wait. There was also free WiFi to help me pass the time. I ordered a three cheese classic melt, tomato soup, and cheddar bacon ranch fries. Unfortunately, I didn 't get my grilled cheese croutons with the tomato soup but received two pickles (which I did not order). I didn 't really care though because I had just gotten off the ferry and just wanted some hot food to warm me up. The three cheese classic melt was one of the best grilled cheese sandwiches I 've had. It wasn 't too salty or oily or anything. Just a nice grilled cheese sandwich made with great ingredients. It tasted great dipped into the tomato soup. However, the cheddar bacon ranch fries were a bit too salty for me. I didn 't finish it. I ordered three cheese classic melt and cheddar bacon ranch fries with 'melt spice ' which is some weird green powder that makes stuff taste great. The tomato soup was also great. I was satisfied and went to use the restroom. The restroom was pretty clean but could 've been cleaner. It was on the better side of restrooms I 've been in. Overall, four stars. I had to wait but I understand why (they 're really popular) and they got my order slightly wrong, but the customer service and amenities kind of made up for it. The food was priced very well considering that it 's in downtown San Francisco. There is both indoor and outdoor dining available here."
