"I usually don't review chains but I wanted to try these subs since it's the first Firehouse Subs in Rochester. I also like that they donate proceeds to first responders. I visited around 1pm on a Monday and it was not busy, no one in line in front of me and maybe two cars in the drive thru. The service was friendly but painfully slow. Also, they have a sign on the door clearly stating you will not be served if you aren't wearing a mask; however, all three workers behind the counter had masks on but that were below their nose. It made me a little uncomfortable that they were handling my food without proper mask wearing. When my order was finally ready, they would have forgotten my mac and cheese side had I not asked if it was in the bag. Overall it just seemed like they were not focused on getting orders out efficiently. The food itself was fine. It was what I'd expect from a chain. The turkey, bacon, and ranch sub (I got a medium) was filling and good, but it had a lot of sauce and was messy to eat. The mac and cheese was creamy and tasted good. I hope that they can work out some of their customer service issues. The food is pretty good but I wouldn't hurry back given this experience. Editing to respond to owner comment below: I understand them being short-staffed and for that reason am less concerned as I was previously about the wait time. I know that many restaurants are facing staffing issues right now."
