"If not for the terrible service, this would have been a 5 star. The food was excellent, well, at least the food we actually got to eat. Only 3-4 items were brought to our table, despite the green card being face up the entire time. We watched as meats were walked right past our table. We asked our server nicely for different meats to be brought 3-4 times before we had to get mean. Then, and only then, after 1.5 hours, did we get other cuts of meat. My husband’s water glass was empty the entire meal. We asked 3 times for a coke refill that never came. We eventually asked for the manager, but a customer service representative showed up instead, with that manager never showing his/her face. The servers never even checked on us unless we flagged them down. The customer service rep had to go to her manager about our complaints (would have been easier if s/he had just come over in the first place), and our meal was half off. Even after all of that, and explaining that we didn’t have all night, as our two very young kids had been waiting patiently for two hours at that point, already 30 minutes past their bedtime, we had to flag the customer service rep down to even take our credit card to pay our bill. It’s a shame because the food was delicious. We just only got about half the options that we paid for, 60% of which didn’t come until we complained 1.5 hours into the meal, and we had to scarf it down like animals so we could get our kids home, only to have to wait even longer for the check."
