"Food and ambiance exceeded expectations! Service was surprisingly horrible for fine dining establishment. Very disappointed in overall experience (for the price and expectations), mostly due to poor service. It was clear waitstaff were overwhelmed. Took 30+min to get drinks after being seated and over an hour to order dinner after being seated. A staff member eventually came to collect our menus (we were happy to have someone…anyone…check on us), but we had to decline because…we had not yet ordered. We were celebrating a birthday and were told to save room for a special birthday dessert upon being seated, however it was completely forgotten by the staff later. We were so frustrated by dessert time that we were no longer interested in it anyway…just wanted to leave. This was supposed to be a highlight of the trip (and food/ambiance were excellent), but it was a great disappointment. We see many reviews say the same, so hopefully management will listen and make some changes if they want to maintain patronage! I can’t recommend Cress based on the experience, especially if you are looking to celebrate one of your special occasions."
