"I have been to this establishment on several occasions and have had no complaints. Even when the service was a bit too slow for my liking, there were no complaints. Today was different however. I ordered online and purchased shrimp and grits, a flatbread pizza, and a pancake. When I arrived to pick up my food, I noticed the bag was quite small and figured they just managed to get everything in one bag. I went back to my car to make sure everything was in there, and noticed my flatbread was missing. Thinking the server just missed a bag, I went back in and told another server that my order was missing the flatbread. I was told that they did not have any flatbreads available, and this was co-signed by another server next to him. No one called me to let me know, even though my number was left on the online order. Not even when I walked in did someone inform me. It took me a second trip to learn about an item that was not even available. I was told by the same server that my food was comped (which I will not know for certain for a few days due to my bank), and if I wanted something in place. To my understanding this would have been a complimentary meal given the inconvenience of all this in the first place, but the server told me my total would be $14 and some change. When I mentioned/asked if this could be comped given the circumstances , I was told no since my food was already comped. I did not have my card, so was forced to go to the car a second time and grab my mother’s card. When I entered the now third time, the server was back to managing the service window. I waited about 5-7 minutes for someone to come back to the front before I gave up and left. The food has always been good, but I will always uphold communication and customer service in a business as a top priority. This was unfortunately the straw that has broken the camel’s back, and I will not be back."
Crab Burger
