"This was our last nights stay in the States and had we not had a restaurant booking nearby, I would have moved to another establishment. In fact in hindsight I wish we had moved elsewhere straight after the meal. Pros Clean rooms. Cons No staff member on site at 4pm!! We collected envelopes with names on keys inside. Found our rooms one at the very front of the hotel and one at the very back. One king size and one double. We were traveling with teens and needed one to be a twin room as per our booking. We rang the out of hrs service number and a girl said a message would be passed on to the manager. That was at 430. We went for a drive around the coastline and at 630 rang again. The manager would call or email us back. 4 weeks later and we're still waiting!! When we returned from our meal we had to make do. The kids took the king size room and tried to use clothing to divide it. We were worried we were so far away from them in an almost empty hotel, that anyone could enter. I hardly slept. No breakfast of any sort just a voucher for money off a local bakery. No one in reception when we checked out Tea coffee only available a few hours each day.... Tips to visitors Don't stay here until they have sorted any issues out, provide some facilities such as kettles. Once updated with staff on site I can imagine it to be a great place to stay but not at present. Tips to management Check bookings Staff your reception If a customer rings the service line, ring or email back If a customer rings the service line a second time, get down to the hotel to sort In an almost empty, huge hotel, don't allocate parents and children rooms at opposite ends of the hotel...... Overall this establishment clearly needs an overhaul across the board, esp needing a member of staff on site. I have never given such a poor rating for a hotel. But 4 of us (Inc the teens) all agreed it was a terrible stay and not a nice ending to our break. We did not feel either welcome or secure. Would we stay here again? No"
