"The food was great, but I can't remember the last time I've had such poor service. This visit occurred on a cold evening. Our group of six adults (one was eight months pregnant) and a two year old were seated in the open area near the fireplace, but it was set so low that it only provided a visual effect, no actual warmth. There were about six patio heaters in this area. One small group had two. Another table of four had the other four. The host wouldn't ask to move even one heater from the group who had four heaters. We sat for a few minutes, but it was just too cold and we said we would just wait for a table inside. We we were eventually seated. We then sat for about 30 minutes with no one coming to our table to begin service. I finally approached two of the waiters that had been walking back and forth past our table and asked if someone could help us. They did so immediately, were very nice and apologetic, noting there was a miscommunication. After a long wait we finally got our food. I had asked for one of the featured drink specials with my meal, but it didn't come. Our waiter, though very nice, rarely came by to check on us, so it wasn't worth it to me ask for it. However someone in our party mentioned it, though I had ate most of my meal by then. The waiter, again very apologetic then brought me two, one on the house. It was kind gesture, but one was more than enough since my meal was long gone and it was now getting later in the evening. We then sat about another half hour with no check. We eventually asked for, and received, our check. After everything that had happened, I would have thought the level of attentiveness would have improved at the end, but it did not. I would think long and hard about going back despite enjoying the actual food."
