"We were staying at The Grand Wilshire next door and decided to order online for our anniversary. We ordered through the website, paid, and got a message showing it would be ready in 15-20 mins. About five minutes after placing the order, I receive a call from Gina stating they are closed and not taking orders. She doesn't apologize, offers no explanation as to why the order went through, why they're closed, etc. We were later told by the front desk attendant at our hotel that they only cater/host special events. I assume a refund will be issued within a couple days, but it's not. I send an email several days later to the email listed on the website and get no response. I reply to the email containing my receipt from the order and still, no reply. My husband calls the restaurant and gets no answer, so we've since filed a dispute with our bank. How many more people have ordered and not been refunded? Why is their online order site still up and running if they're not open to the public? I don't care how great your food is. This is terrible business! Service: Take out Meal type: Dinner Price per person: $50–100 Food: 1 Service: 1 Atmosphere: 1"
