"The service was lacking, but having been a waitress myself, I tried to give the server the benefit of the doubt, assuming she was just having a bad day—little did I know she was working for such incompetent employers. When I received the bill, I gave my credit card for a total that was in the mid-forties. However, when the server returned, she charged me approximately $29 instead. I caught the mistake and made sure not to sign that receipt, asking her to correct it. I signed the correct amount, even though my food was wrong and poorly prepared, prompting me to request a remake. I refrained from complaining and still left a tip of over 15%.
On December 22, I noticed a pending charge of $29 along with a correct charge of $52, including the tip. I called the restaurant, and the server apologized, stating that such errors happen frequently. She assured me the incorrect charge would drop off after a few days. By December 24, the pending charge had disappeared from my account, but since this was an ATM card with immediate deductions, I was concerned.
When I called again, I was informed that Matt handled the receipts. I was assured my money would be returned. However, several days went by, and the charge remained. I left numerous messages for Matt, but as January approached, I still had not received my refund. They seemed to be ignoring my attempts, and despite my calm demeanor, I grew frustrated when I finally spoke to Matt. He placed me on hold for 16 minutes, and when I hung up and called back, he apologized but requested that I fax him my bank statement the next day after he replaced his fax machine. He claimed he couldn’t access charge receipts older than seven days, which I knew wasn’t true; nonetheless, I just wanted my money back.
My husband got involved, and unfortunately, Matt responded poorly, cursing him out and hanging up rather than addressing the issue. My husband tried repeatedly to reach him, but Matt refused to speak directly and had his teenage staff handle the situation. Throughout this ordeal, I remained patient and composed, simply seeking a resolution to the mistake they made at my expense.
When I attempted to fax him my statement, it failed, so I made the effort to drive an hour to the restaurant and present the statement in person. Because it showed a posting date of the 24th rather than the 21st, he accused me of lying and forced me to recount the entire situation. He even tried to refuse my refund, stating he didn’t care if I ever came back. Eventually, he handed me the $29, but not the change. I requested the change, but he told me not to return, as he didn't want my business.
I started to leave but turned around to ask the waitress why she wasn’t supporting my account of the incident. I questioned how he could shift the blame onto me instead of taking responsibility. I wasn’t asking for the $52 back or anything free; I just wanted the funds that were erroneously taken from my account. I shouldn't have to wait until January 10 for my money to be returned. He told me to leave, threatening to call the police if I didn’t.
I believe I deserve an apology for the way I was treated in front of other customers and an explanation of who was responsible for this situation. I also want to know what bad behavior I exhibited that warranted such disrespect. I am both shocked and appalled by my experience here."
