"We had family in town and decided to go out for Christmas dinner. I called to inquire about the bar seating and was assured it was not a high top and it would be comfortable and cozy . When we arrived, the revolving door was not working so people were coming in and out of the side door. Our table was just inside the bar and it was freezing due to the window and the draft from the door. We asked to move, but were told no, they expected some other people for another table for 6 in the middle of the room...okay, I get it, we will deal. After sitting for about 10 minutes and perusing the drink/dinner menu, our waiter (Lenny) appeared and asked if we 'd like water, we said yes, and he immediately disappeared without asking if we wanted anything besides water to drink. The water was dropped off and Lenny took off right away leaving us stunned we still hadn 't ordered drinks. Finally, he reemerged and we immediately leapt on the opportunity to order our drinks, appetizers and dinners. After 15 minutes, our appetizers arrived, but we still did not have drinks. My husband left the table to find out where the drinks were...they finally arrived. At this point we 'd been sitting there for almost a half hour with no drinks. The salads and soups were fine. The entrees arrived and this is where things went downhill. My sister in laws steak was burned to a crisp and my steak (ordered a 6 oz with the Del Mar) was a 4 oz tough charcoal briquet. I would have sent it back except Lenny was absentia as usual. Finally, as we sat with dirty plates in front of us, I 'd had enough. I called over the manager, Patrick, showed him the picture of our table and explained the problems. He assured me he would take care of it. My meal alone was $60. He took $50 off the $500 check and we were not even offered coffee or dessert. Don 't take reservations if you are understaffed. The whole evening was a disaster and complete, expensive disappointment."
