"I ordered a chicken, spinach feta twister to only get the wrong one delivered. I called to let them know and whomever answered the phone offered to make another one or get a credit with the next order. I told them I would take the credit. I called in today for lunch, whomever this person was that answered the phone (sounded like an older lady), she didn’t know there was a chicken, spinach, feta twister. She kept trying to tell me they were rolls (I order the same thing all the time). When I told her I had just ordered one, I guess she finally found it. I attempted to tell her that I was supposed to have a credit, and before I could even get 1/2 of my sentence out, she got defensive and said, “If you’re going to do that, you have to talk to a manager!” She didn’t even know what I was going to say because I never got my sentence out! I have never complained, never have been rude, and every problem that has occurred with them has been on their end from their ovens not working to them delivering the wrong order. I was so over the rude treatment that I hung up on her because there was no need for her to be so defensive. I don’t know if she didn’t take her meds or what, but she doesn’t need to take orders. The up side, the delivery driver called me back a few minutes later and offered to deliver the food if I wanted it. I was treated so badly I told her I appreciate it, but no thank you. They need to fire the woman who initially answers. She’s rude, confrontational and defensive for no reason."
