"Very good food, feels healthy. But they gave very bad service. Basically they made a mistake with my order and insisted that I pay for both the order they messed up on as well as the correct order. Let me explain. I got the lunch special and asked for brown rice. They brought my plate with white rice. I immediately went and told them, before touching my plate. The woman I told (the manager) said they would bring out the brown rice for me. I sat back down and was very hungry and ate a bite of the white rice while waiting for the brown to arrive. Later I saw that they charged me for a side of brown rice. I asked my waitress about the charge and she said it is because brown rice costs more than white rice. I said yes it's supposed to be 75 cents substitution fee but you charged me for a whole side of rice. I went to the manager who said that because I touched the white rice, they couldn't take it back to the kitchen and give it to someone else, so i needed to pay for the side. And the waitress started to argue with me and say that I ordered white rice which I would never do. Eventually she agreed to refund me for the difference. I tried to talk with both of them about what just happened and they flat out ignored me, like literally pretended I wasn't there. I have never heard of this kind of policy in any restaurant, about taking back food that wasn't touched and giving it to someone else. I would not have touched it if they had told me about it when I first requested the change. I am very disappointed because I enjoy their food. Because of their poor service, I do not recommend Bua Luang Thai Restaurant."
