"My experience at Heritage Palms was frustrating due to a miscommunication between Open Table and the restaurant. Despite having a confirmed reservation, we were initially turned away at the gate because we were not members. After speaking with the dining room hostess and manager, we were eventually allowed entry. We were seated in the grill area instead of the dining room, as it was reserved for a members-only dinner dance. Although the food and service were pleasant, it was not the romantic Valentine's Day dinner I had envisioned for my wife of 42 years when I made the reservation."
