"This gas station is my regular go-to spot for quick drinks or a snack. I visit multiple times a week since it's close to my home. However, on this particular night, I decided to order Uber Eats because of the stormy weather outside. I ordered a pepperoni pizza, 2 subs for the next day's lunch, and 2 donuts for dessert. Unfortunately, the pizza was half distorted with no pepperoni, the sub was completely wrong, and we received 2 donuts we didn't order. I drove back to the location and was quite upset. The staff remained calm and respectful and assured me that they would rectify the situation. And they did! They remade the pizza (though it still wasn't perfect) and provided a refund. They also remade the sub, let me choose my dessert donuts since the ones we ordered were unavailable, and even gave me a free drink. Mario was the first staff member I interacted with and he was fantastic. The girl with blue hair was also very sweet, as well as the girl with a pixie cut who handled the refund. Despite the initial unpleasant experience, these three employees went above and beyond to make things right and deserve recognition for their exceptional customer service skills. Working in customer service can be challenging, but they handled it superbly!"
