"I had a negative experience my last two visits and it's honestly disappointing. I have created the app as a loyal customer and both of my last visits “the app” a problem. The sheer number of times I had to explain what happened and solve the problem is annoying. I would support this business weekly, but according to my recent experience today. I'm not going to delete anyone. A friend of mine won a waiver from this company, by an ambassador of her “crush juice” the winner, the bowls free of gift have instructions to me about what I had to do. Whatever it wasn't loaded, I went in and asked the girl at the front today at 9:40 there were 3 girls working. I asked my question why or what I have to do to load it, and she was more concerned about who is giving it away. Ask me 2-3 times. I said I don't know. My friend has won and her name is Xyz, then she asked me 3 more questions that need to repeat me again, before customers, several don't understand what I ask clearly. Not one person jumped in to support her, not one person could solve the answer, only she asked more and more questions. As a company, your team should know what promotions take, because if I used the name of the ambassadors, it was like I write them. You're the business and you don't know what's on your social media? To be honest, it is not the apps problem, it is a customer service problem. There are other juices and smoothies places to work on my way and the lack of ability to solve problems is a training problem. Save time and headaches by making a pickup job somewhere else."
