"My previous reviews of Copperleaf at Cedarbrook Lodge have been 5 stars. This has always been on our short list of occasion restaurants. We have celebrated birthdays, anniversaries, mother's and father's day, as well as dropped in for family dinners. Today was sadly not our usual amazing experience. We came for brunch this morning for father's day, which I had made reservations well in advance for. We arrived at our scheduled time, and could see the restaurant was very busy for the occasion. We waited for over 20 minutes to be seated. Fair enough, since it was father's day brunch. After being seated for a time, our server finally came to our table and we placed beverage orders, which then took a considerable time to arrive. Our server, while pleasant, seemed a little disconnected. We gave her the benefit of the doubt, since it was busy, and placed our food orders. This is where things went south. We were all but abandoned by her after this, with the exception of her finally refilling my water glass. We noted there was a 6 top that was seated next to us a good 20 minutes after we were seated. They had a different server, and wound up getting their food well before we did. My husband asked the other server if she could please send over our server because we still didn't have food. After that our food finally arrived, with the temperature ranging from tepid to cold as if it had been sitting for a bit, and we were missing items ordered. I looked at my phone and we were finally served our food exactly 90 minutes after the start of our reservation. My husband asked to speak to the manager. William, who introduced himself as the director of food and beverage, came over to our table and my husband shared our lackluster experience. William, to his credit, listened intently and asked what he could do. I said I am also in customer service and understand how things can go wrong from time to time, but that this was not our usual experience with Copperleaf and I felt he should know. William comped our meal, which honestly made me feel a little uncomfortable because that was not expected or what we were asking for, but it is the reason we will be giving Copperleaf another chance. It has been one of our favorite restaurants in the area, and one we recommend regularly to friends and family. I do hope this was just a one off and not a normal occurrence. It is a beautiful restaurant in a gorgeous setting, and we've always had phenomenal service before today. Thanks to William and his excellent customer service we left feeling optimistic for the next time. Atmosphere today: 5 Food today: 3 (5 for ingredients and presentation, 1 for the cold temperature; poached and fried eggs should NOT be cold) Service: 2 for our server, 5 for the manager William"
