"My experience with the reservation was incredibly confusing and disappointing. Unfortunately, my birthday celebration was ruined. I didn’t receive full details until it was almost time for the event, only to be let down repeatedly when I was informed that my reservation would not be honored—not just once, but twice. The first time was on Friday the 8th, and again on the 9th. I was very upset because I had invited important guests who were just as dissatisfied due to the misleading information provided online, which the club clearly did not follow in reality. I have never felt so embarrassed and disappointed in my life until I tried to organize my 39th birthday party at your club. Please do better; I wouldn’t wish this experience on anyone, especially not on their birthday."
