"I have noticed an increasing number of 1-star reviews, and after reading them, I understand why. Many customers have complained about the rude staff at this restaurant. My fiancée and I moved to New York a few years ago and have always enjoyed having breakfast at Bagel Express occasionally. The owner is very nice. However, when my fiancée went to pick up two dozen bagels for our Thanksgiving gathering, she encountered a negative experience. Despite arriving early to ensure there were enough bagels, the guy behind the counter gave her a nasty look and made a sarcastic comment to another customer about "out of towners." Although my fiancée handled the situation politely, it was still hurtful. As a result, we will no longer be recommending Bagel Express."
