El Rico
Chavez Mexican Cafe

Chavez Mexican Cafe

2557 Gessner Road, Houston, TX 77080, 77080-3801, United States

Meat • Fish • Cheese • Mexican


"One Sunday in August 2021, we went to Chavez like we always do when we visit my Mom in Spring Branch. I get the shrimp. It was always good until the last time. Are used to get Tex-Mex but discovered their shrimp. The last time was the Sunday and immediately the service was off you could just tell and the food took longer then ever before. They bought the shrimp with fish on it which is never happened before. But I thought it be good to try the fish so I didn’t say anything. Then I bit into the shrimp and it was awful… Gamy. So I complained to the waiter. The waiter comes back And says he spoke to the cook about it. That was all He did…big deal. So we got our ticket to leave no discount or any kind of offer about the bad shrimp. Then when I went to house them about it they said I should’ve returned the plate. (which I complained the minute I tasted the shrimp) Wow! It took twice more for me to complain before they finally took off that plate of shrimp that I ordered. It was a huge pain with them lecturing me and looking at me like I’ve done something wrong. Really bad customer service. Really cheap way of doing business. Especially since we’ve been regular customers there for many years. Don’t know what else to say about that it kind of speaks for itself. Needless to say they ended our customer relationship with them right away. I should have returned the plate immediately when it had the fish on it. That was not what I ordered.I think they added the fish to cover up the fact that they didn’t have any shrimp left and couldn’t communicate enough to tell someone then I’ll order the shrimp."