"That was my first order from Hook and Reel. I was notified that my order would be ready at 2:34. I came at 2:30 and the staff who were all pleasant and helpful) let me know that my order was still prepared. No problem, I knew I was a little early. I'm waiting patiently. After about 10 minutes, one of the employees went to check a young lady) on my order. After returning, the young lady said they were still working on my order. At that time I began to wonder if something was wrong because many people came, including door Dash drivers, and get food and leave there. Then I checked twice to make sure they had my name right and order number. She confirmed and pointed to the ticket with my name. All the time, I'll make sure the young lady can see that I've been waiting for my order. It was now 2:55 and my order was not ready. So it seemed. I stood up from where I sat on the entrance and a young man who also worked on the front told me you're still here.? I answered yes and he asked me my name and went by to see if my order was ready. Apparently my order was there for 10-15 minutes and the young lady didn't know she had taken my order out of the kitchen. Fortunately, the food was still warm. I appreciate the young man who checked me and realized I was there for a while. My wife and I both have a crab chef. Unfortunately, my wife were muscles and shrimps over boiled and lack of taste. She ordered it sharply. She liked the crab. As for my meal, the snow crab legs were good. My shrimps were boiled. Maize, potatoes and hard boiled egg were okay. I had the garlic butter sauce. It was strange, there was hardly a taste of butter or garlic, although there was a lot of sauce. I really wanted this to be a good meal for us. I've never cooked a crab that had no taste. I would like to repeat that the staff was pleasant and responsive with the Mishap waiting for my food. Unfortunately, the food was not good and we will not return."
