"Initially, I thought it was just an oversight for the grand opening, but it continued for months until my brother complained officially. Even then, they only provided a limited amount of salt and pepper shakers for the entire restaurant, which made it difficult to access when needed. It makes me wonder why they didn't just order a few more, like other Chipotle locations. This issue has been ongoing for years and I have encountered it several times.
I have even considered buying a box of packets and a few extra shakers to donate to the restaurant, as it's becoming ridiculous. During my last visit, they were out of fajita veggies, cheese, and even the single salt shaker they usually had available was missing. When I asked for salt from the kitchen, they refused, claiming they had thrown it away. It was unacceptable to me that such a simple request could not be fulfilled, especially after going through so much trouble and expense for my meal.
The lack of salt ultimately resulted in me asking for a refund, as I was not willing to accept such poor service. The management's response to the situation was disorganized and unprofessional, as they could easily have provided some salt from the kitchen. This ongoing issue reflects poorly on the restaurant as a whole, as it fails to meet even the most basic expectations. It's high time that they address this problem and ensure that it is resolved once and for all. It's a simple fix that should have been implemented long ago."
