"We had a party of 6 for brunch celebrating two birthdays; greeted very warmly and taken to our table quickly. Our waitress was very polite and professional through out our time dining but she may need more training. Coffee orders were taken and told a new pot was brewing; out of the 5 coffees brought to our table more than 10 minutes later, only 1 was warm. Food was straggered and one plate -a club sandwich- was 10 minutes behind the others. Ketchup was asked for three times (each time our waitress had been to the table bringing something else) before it was brought causing food to get cold because of the wait. Hashbrowns are listed as one of the side items and 3 were ordered. Tater tots were given instead. The tots were good but if this was a substitute item, guests should be informed upon ordering so they can opt to select a different side item. If tater tots are not a sub item, suggest stating so on menu instead of hashbrowns . Four of us have dined at this establishment and have raved about it and were excited to celebrate at Albertos. We will continue to celebrate and dine here, encouraging others to as well. We hope the wait staff is well trained prior to taking care of guests and supported by members of the team and management to encourage growth once flying solo ."
