"Bottom Line: This place is slowly slipping I have been coming here for years and it has always been pretty good but the last two or three visits have been a bit different. This last time I came in with my son and we ordered two rolls and a bulgogi bowl. We stood at the counter for 5-10 minutes before anyone was available to take our order. Once we ordered, we sat down to wait and since there was only a couple tables occupied and nobody else in line we figured it would be relatively quick. We sat and waited for 10-15 minutes and the to go containers started stacking up in the kitchen window but nobody around to distribute the food. Some of the boxes were for us but there were a bunch more for other people. We sat and sat, waiting. One of the go to containers opened on its own, revealing our food and we continued to wait until the point where the cooks were talking and pointing over at us, clearly understanding that this was our food. After a little while longer, someone came back up to the front and packed everything up and we were on our way. My son and I walked over to On the Alley (where the rest of our family were sitting and by the time I had arranged everything at our table, my son had already finished the California roll. I was about to head back and ask them if it had been forgotten but my son is very much a growing boy and was able to communicate with only his hands (as he was already chewing on bits of the Rainbow roll.... that he had already consumed the first roll. The food is still pretty good but the service side is slipping a bit"
